Terms and Conditions

These terms and conditions apply to your purchase of all personal trainer (Personal Trainer) sessions and/or plans (Personal Training) for Yes You Can Fitness.

• These terms and conditions form part of your agreement with Yes You Can Fitness.

Purchasing Plans and Bookings

• Plan purchases can be made online.

• Session bookings can be made online, or via email or phone.

Payments

• All payments must be made in full, either online or via bank transfer, prior to any sessions being undertaken.

Session Cancellations

• If your Personal Trainer fails to give you 24 hours’ prior notice of any cancellation, you will be entitled to 1 extra hour of Personal Training, in addition to the session you missed.

• We require a minimum of 24 hours’ prior notice of any cancellation of any Personal Training sessions. If you do not provide a minimum of 24 hours’ prior notice, you may lose that session and no refund will be made to you.

• Any rearranged cancelled sessions will be at a time mutually agreed between you and the Personal Trainer.

Lateness

• If your Personal Trainer is more than 15 minutes late for your session you will be entitled to a complimentary session, along with any remaining time you still have for that session.

• If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.

Expiry and Extensions

• All Personal Training packs purchase options have a 3-month expiry, after which time any unused sessions will be lost and no refund will be made. This is to ensure we deliver all your required sessions to enable you to achieve your goals.

• You may extend Personal Training packs for between one month and 12 full calendar months for the following reasons only:

- Pregnancy

- Serious illness

- Serious injury

- Redundancy

• To extend your Personal Training packs you must contact us; we may ask you to provide proof of pregnancy, serious illness, serious injury or redundancy.

• Any other extensions are entirely at our discretion.

Personal Trainer

• Your Personal Trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP or physiotherapist should any medical condition arise.

• Your Personal Trainer is not a qualified dietician. In the UK, only Registered Dieticians (RDs) can medically prescribe nutrition plans and their role is to assess, diagnose, and treat dietary and nutritional problems at an individual and wider public-health level. Your Personal Trainer can only advise, recommend, and suggest nutritional changes relevant to an individual fitness goal, as opposed to anything that has a medical consequence.

Refunds

• If for any medical reason you are no longer able to complete any Personal Training sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof from your GP.

• Any other refunds are at our discretion.